Localbrook's Terms & Conditions

Terms & Conditions

Last Updated: August 13, 2026

These Terms & Conditions ("Terms") govern your access to and use of the LocalBrook website and services.

By accessing or using LocalBrook.com, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

SMS & Text Messaging Terms

How to Opt Out

You can cancel SMS messaging at any time by replying STOP to any text message you receive from us.

After sending STOP, you will receive an SMS confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from us unless you choose to opt in again.

To rejoin the messaging program, sign up again through the applicable website form or other available opt-in method.

Getting Help

If you experience problems with our messaging program, reply HELP to any message for additional assistance.

You may also contact us using the information provided in the Contact Us section below.

Message & Data Rates

Message and data rates may apply to messages sent to you by us and messages sent by you to us.

Message frequency varies depending on your interactions with LocalBrook and the services you use.

For questions about your text messaging or data plan, please contact your wireless provider.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

SMS Consent

SMS messages may include appointment information, confirmations, reminders, service-related notifications, and promotional or marketing messages when you have opted in to receive such communications.

SMS consent is not a condition of purchasing goods or services.

Interpretation & Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms & Conditions:

Account means a unique account created for you to access our Service or parts of our Service.

Country refers to: California, United States.

Company (referred to as either "the Company," "We," "Us," or "Our") refers to LocalBrook.

Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.

Feedback means feedback, innovations, or suggestions sent by you regarding the attributes, performance, or features of our Service.

Services means the marketing, reputation management, website, communications, automation, and other services offered by LocalBrook.

Promotions refers to contests, sweepstakes, or other promotions offered through the Service, if applicable.

Service refers to the LocalBrook website and services.

Terms & Conditions (also referred to as "Terms") means these Terms & Conditions that form the agreement between you and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content, including data, information, products, or services, provided by a third party that may be displayed, included, or made available through the Service.

Website refers to LocalBrook, accessible from https://localbrook.com.

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgement

These Terms & Conditions govern the use of the Service and the agreement between you and LocalBrook.

These Terms set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms & Conditions.

These Terms apply to all visitors, users, customers, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms & Conditions.

If you disagree with any part of these Terms, you may not access or use the Service.

You represent that you are at least 18 years old. LocalBrook does not knowingly permit individuals under 18 to use the Service.

Your access to and use of the Service is also conditioned on your acceptance of LocalBrook's Privacy Policy.

Our Privacy Policy explains how we collect, use, and disclose your personal information when you use our website and services.

Please review our Privacy Policy carefully before using our Service.

Services

LocalBrook provides marketing and technology-related services to businesses.

Services may include, but are not limited to:

Reputation management

Review request campaigns

Website services

Customer communication

SMS and email communications

Marketing automation

Chatbots

AI-powered services

Lead generation and related marketing services

The specific services provided to a customer will be determined by the applicable service agreement, proposal, order, subscription, or other written agreement between the customer and LocalBrook.

Customer Information

When you purchase or use our Services, you may be asked to provide certain information, including:

Name

Business name

Email address

Phone number

Billing information

Business information

Customer or contact information necessary to provide the Services

Other information reasonably necessary to provide the Services

You represent and warrant that information you provide to us is accurate, current, and complete.

You are responsible for ensuring that you have the appropriate rights, permissions, and legal basis to provide LocalBrook with any customer, employee, prospect, or other third-party information that you provide to us for purposes of delivering the Services.

Payments

Where applicable, LocalBrook may provide paid products or services through the Service.

Payments may be processed through third-party payment processors.

You agree to provide accurate and complete billing and payment information.

By providing payment information, you authorize LocalBrook and its payment processing providers to process applicable charges.

Unless otherwise stated in your applicable agreement, subscriptions and recurring services may continue until canceled in accordance with the applicable cancellation terms.

Payment processing may be subject to the terms and privacy policies of the applicable third-party payment processor.

Cancellations

Cancellation terms may vary depending on the specific service or subscription purchased.

If you have an ongoing subscription or recurring service, you may cancel according to the cancellation terms provided when you purchased the service or in your applicable service agreement.

Cancellation of a service does not automatically eliminate payment obligations that accrued before the effective cancellation date.

Promotions

Any promotions made available through the Service may be governed by rules that are separate from these Terms.

If you participate in a promotion, please review the applicable rules as well as our Privacy Policy.

If the rules for a promotion conflict with these Terms, the promotion rules will apply.

User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times.

Failure to do so may constitute a breach of these Terms and may result in suspension or termination of your account.

You are responsible for safeguarding any password used to access the Service and for all activities or actions performed through your account.

You agree not to disclose your password to any third party.

You must notify us immediately if you become aware of any breach of security or unauthorized use of your account.

You may not use as a username:

The name of another person or entity without authorization

A name or trademark belonging to another person or entity without appropriate authorization

A name that is offensive, vulgar, or obscene

A name that otherwise violates applicable law

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of LocalBrook and its licensors.

The Service is protected by copyright, trademark, and other applicable laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit LocalBrook's content, branding, trademarks, website materials, or other intellectual property without prior written permission, except as permitted by applicable law.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of LocalBrook.

Your Feedback

If you provide feedback, suggestions, ideas, or recommendations regarding our Service, you grant LocalBrook the right to use that feedback to improve or develop our products and services.

To the extent permitted by applicable law, LocalBrook may use such feedback without restriction or compensation to you.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by LocalBrook.

LocalBrook has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that LocalBrook shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available through third-party websites or services.

We strongly advise you to read the terms and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend your Account or access to the Service immediately, without prior notice or liability, if you breach these Terms or for other lawful business or security reasons.

Upon termination, your right to use the Service will cease immediately.

If you wish to terminate your Account, you may discontinue using the Service and contact us regarding any applicable cancellation requirements.

Limitation of Liability

To the maximum extent permitted by applicable law, the total liability of LocalBrook and its suppliers under these Terms, and your exclusive remedy for any claim arising from or related to the Service, shall be limited to the amount actually paid by you to LocalBrook for the Service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim, or $100 if you have not purchased anything from us.

To the maximum extent permitted by applicable law, in no event shall LocalBrook or its suppliers be liable for any special, incidental, indirect, consequential, or punitive damages, including damages for:

Loss of profits

Loss of data

Business interruption

Loss of privacy

Loss of business opportunities

Personal injury

Other indirect or consequential losses

arising out of or relating to your use of, or inability to use, the Service, third-party software or hardware used with the Service, or otherwise in connection with these Terms.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages.

In those jurisdictions, the limitations above will apply to the greatest extent permitted by applicable law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to you "AS IS" and "AS AVAILABLE", with all faults and defects, without warranties of any kind.

To the maximum extent permitted under applicable law, LocalBrook, on its own behalf and on behalf of its Partners, licensors, service providers, and suppliers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise.

This includes implied warranties of:

Merchantability

Fitness for a particular purpose

Title

Non-infringement

LocalBrook does not warrant or guarantee that:

The Service will meet your requirements

The Service will achieve any particular results

The Service will be compatible with other software, applications, systems, or services

The Service will operate without interruption

The Service will meet particular performance or reliability standards

The Service will be error-free

Errors or defects will be corrected

LocalBrook makes no representation or warranty regarding the accuracy, reliability, availability, or currency of information provided through the Service.

We do not guarantee that the Service, servers, content, or emails sent from or on behalf of LocalBrook will be free from viruses, malware, scripts, trojan horses, worms, timebombs, or other harmful components.

Some jurisdictions do not allow certain warranty exclusions or limitations on statutory consumer rights.

Where such laws apply, these exclusions and limitations will apply only to the maximum extent permitted by applicable law.

No Guaranteed Results

LocalBrook provides marketing, reputation management, website, automation, and related services.

While we may provide tools, strategies, recommendations, or services intended to improve business performance, LocalBrook does not guarantee any specific:

Number of leads

Number of customers

Number of reviews

Search-engine ranking

Revenue

Sales

Advertising performance

Marketing result

Business outcome

Results may vary depending on factors outside of LocalBrook's control.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict-of-law provisions.

Your use of the Service may also be subject to other applicable local, state, federal, or international laws.

Dispute Resolution

If you have a concern or dispute about the Service, you agree to first attempt to resolve the dispute informally by contacting LocalBrook.

Nothing in these Terms prevents either party from exercising any rights that cannot legally be waived under applicable law.

United States Legal Compliance

You represent and warrant that your use of the Service will comply with applicable United States laws and regulations.

You agree not to use the Service for unlawful purposes or in a manner that violates applicable laws or regulations.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified or interpreted to accomplish its objectives to the greatest extent possible under applicable law.

The remaining provisions will continue in full force and effect.

Waiver

The failure to exercise a right or require performance of an obligation under these Terms shall not affect our ability to exercise that right or require such performance at any time thereafter.

A waiver of one breach shall not constitute a waiver of any subsequent breach.

Translation

These Terms & Conditions may be translated if we make translated versions available.

In the event of a dispute, the original English version shall prevail to the extent permitted by applicable law.

Changes to These Terms & Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

If we make material changes, we may provide notice by posting the updated Terms on our website or through other reasonable means.

By continuing to access or use our Service after revised Terms become effective, you agree to be bound by the revised Terms.

If you do not agree to the new Terms, in whole or in part, please stop using the Website and Service.

Contact Us

If you have any questions about these Terms & Conditions, you can contact us:

Email: [email protected]

Website: https://localbrook.com